Sage CRM: Best CRM Software for Customer Support

Sage CRM

Bundling sales and support tools into a single platform keeps your software costs down and centralizes important customer data.

Simultaneous access to sales and service history provides a total picture of a customer's journey. You have to call a sales rep to learn about Sage's CRM pricing. 

Providing a superior customer experience doesn’t stop when you close a sale. You must continue to nurture your customer relationships and respond quickly when issues arise. Sage CRM’s customer service tools can help your employees provide support and monitor resolutions without leaving the CRM platform. Team collaboration features provide metrics on case histories and resolution times to help you identify service gaps, and reporting tools let you create comprehensive visual charts and reports.

Sage CRM includes a central repository to capture common issues and their solutions. You can add solutions as you go or store reviewed and preapproved solutions in the knowledge base for consistency and faster case resolutions. Alternatively, or in tandem, you can create a web self-service portal that helps your customers resolve their own issues, reducing the burden on your support team.

A wealth of additional CRM features support the customer experience from the initial point of contact to the close of the sale. Automated workflows and lead routing ensure your salespeople interact with customers at the right time, while forecasting and reporting tools analyze everything from customer behavior to sales strategies. Sage CRM also has a collection of features to help you manage multichannel marketing campaigns and support targeted marketing efforts.